CONTACT US

Contact LiorLuma

We’re always happy to help.

Whether you have a question about an order, product details, shipping, returns, or anything else, our customer support team is here to assist you.

At LiorLuma, we believe every customer deserves a thoughtful shopping experience — from the moment you discover our collection to the moment your new décor arrives at your home.

Customer Support

If you need assistance, please contact us:

Email:
liorluma@help-contactus.com

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)

We usually respond within:

24–48 business hours

During holidays or peak shopping seasons, response times may be slightly longer.

Before Contacting Us

To help us resolve your request faster, please include:

Your order number
Email address used during checkout
Product name
Photos or videos (if your request involves damage or product issues)
A detailed description of your concern

Order Support

Need help with your order?

We can assist with:

✓ Order status
✓ Tracking information
✓ Shipping questions
✓ Product details
✓ Returns and exchanges
✓ Damaged or missing items

Product Questions

Our team can help answer questions about:

Product dimensions
Materials
Installation
Indoor/outdoor use
Seasonal decoration ideas
Product availability

We’d Love To Hear From You

Your feedback helps us continue creating meaningful home décor pieces that bring warmth and character into everyday spaces.

Thank you for choosing LiorLuma.